Southeastern Grocers and Zebra Technologies, a software solutions business, have partnered to improve in-store operations and enhance customer experience.
SEG selected solutions from Zebra to better engage employees and optimize store labor productivity across its over 420-store network. Leveraging the software capabilities enables SEG to align the staffing model with real-time demand and automate the scheduling process so managers can spend more time helping customers and training associates, according to Zebra. The solutions also help store associates prioritize tasks.
“At Southeastern Grocers, we put people at the heart of every decision we make,” said Jennifer Short, VP of workforce strategies at SEG, in a statement. “We have received positive results with the integrated solutions from Zebra, as our associates have more visibility into their workloads, ability to prioritize their tasks over time, and feel more connected.”
Zebra’s modular software solutions support SEG’s workforce management program. Most of the workforce and task management features are held in a daily touchpoint application installed on Zebra TC52 mobile computers that all associates can access.
“SEG is optimizing the work of front-line workers with Zebra’s retail execution software portfolio, ensuring all associates and teams are engaged and enabled to do their best work,” said Suresh Menon, SVP and general manager of Software Solutions at Zebra Technologies, in a statement. “With Zebra’s workforce and task management solutions, we are helping retailers modernize their stores by streamlining workflows for added focus, which will create more engaged associates and lead to an elevated customer experience.”
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