Savioke, a contact-free service robots provider for room service and other deliveries, has announced that Seaview Investors LLC has added a Relay Service Robot to each of its hotels, including:
• Hannah at H Hotel Los Angeles & Homewood Suites Los Angeles
• Wally at Residence Inn LAX
• Winnie at Embassy Suites LAX North
• Cy at Courtyard LAX
• Beverly at Residence Inn Beverly Hills
• Ace at AC Hotel Beverly Hills
• Rose at Hotel Trio Healdsburg
"The robots contribute to the forward-thinking approach each Seaview property represents to our guests and gives us a competitive advantage in the markets we serve," said Bob Combie, senior vice president of technology at Seaview Investors, in a statement. "As we recover from the pandemic, the robots also provide contact-free room service delivery, which many guests appreciate."
"Our ownership's crystal ball saw, before most hotel operators, what service robot technology could add from a marketing and operations perspective," added Mr. Combie. "The Relay robots are integrated into our daily guest experience."
Since adding the robots, reservations departments at the hotels have reported an increase in leisure and corporate bookings from zip codes within driving distance; popularity with guests of all ages, especially children; and hundreds of positive videos and social media reviews, with many mentioning the hotel's robot.
Related: Demand for Robots Grows In Foodservice; Chipotle Tests AI Kitchen Assistant.