Impulsify, Inc. reported a 235 percent increase in deployments of its ShopPoP: Self-Service Kiosk in 2021. The hotel retail software company attributes the significant gain in self-service technology to the labor crisis in hospitality that has many hoteliers seeking ways to reduce traffic at the front desk.
With the grab-and-go retail revenue of hotels showing a 40 percent rise from 2020 to 2021, as measured by Impulsify POS retail solutions, the demand for packaged food and beverage has become a consequential burden for front desk teams.
Many hoteliers have turned to Impulsify to add a self-service kiosk to the store to alleviate the need for guests to stand and wait in the check in line to purchase water, snacks, and quick meals from the store.
"Hospitality is a resilient industry for sure, but these front desk associates are exhausted,” said Janine Williams, CEO of Impulsify, in a statement. "We have select-service hotels ringing hundreds of transactions per month and full-service ringing 2,000-3,000. This means guests wait in line for check-ins, phone calls, and service issues while trying to just buy a bottle of water."
Related: PCC Community Markets Rolls Out Self-Checkout; Whole Foods to Use Amazon's Cashierless Technology.